Mitsubishi Eases Repair Woes of Customers Affected by Typhoons Rolly and Ulysses
Mitsubishi Repair Assistance Program
The Mitsubishi Repair Assistance Program for typhoon-damaged vehicles is a dealer-wide support initiative for Mitsubishi customers who seek to have their vehicles repaired and restored after being damaged by floods and typhoon-related incidents. Flood-related parts and repair services ordered and invoiced for customers from November 16, 2020 to January 31, 2021 are entitled to the following discounts:
- 30% discount on all Electronic Control Units (ECU) such as Engine, Transmission, SRS Airbags, and the Mitsubishi Electronic Time and Alarm Control System (ETACS)
- 20% discount related components such Electrical, Body, Engine and Maintenance Parts (excluding lubricants)
- 10% discount on Labor
In order to facilitate the expediency and efficiency of service for flood-damaged cars, Mitsubishi dealerships will also assign a dedicated area for the servicing of such vehicles. A dedicated team of Service Advisors and Technicians per dealership will be tasked to specifically handle flooded vehicle repairs and concerns. Dealership personnel will likewise immediately advise customers on the availability and estimated arrival of their ordered parts.
To manage customers’ expectations and ensure parts availability, Mitsubishi customers affected by the two typhoons are recommended to set servicing appointments through the Mitsubishi Service Connect app.
“We at MMPC are deeply concerned about the welfare and peace of mind of our customers,” shares Rodhan Baller, MMPC After Sales Division Parts and Accessories Department Head. “Our goal is to get our customers mobile again so that they may return back to their normal routines. Through the Mitsubishi Repair Assistance Program, typhoon-damaged vehicles will be looked after, and returned to their optimal state whenever possible, so that the impact of these natural calamities on our customers will be minimized.”
“Our goal is to get our customers mobile again so that they may return back to their normal routines." - Rodhan Baller, MMPC After Sales Division Parts and Accessories Department Head.