Aftersales Careers at Mitsubishi Motors Philippines Corporation

Analyze the findings from research studies to understand customer experience.
Assist in creation effective counter measure to improve dealers' CS performance.
Monitor in the implementation of Sales Dealer Operating Standards of MMPC's dealer network through regular or spot audits.

Conducts product knowledge, technical, process and soft-skills training for Sales Executives. Assists the management in complying with the provisions of the OSH standards and other government mandated requirements.
Administers Dealer Sales Executive examinations and assessments.
Conducts dealer competitor review and analysis for up-to-date info on newest features and technology.
Assists in Sales Satisfaction Index Improvement and DOS related tasks.

Graduate of Engineering or Marketing or any business-related course
With at least 3 years’ experience in Sales Training, preferably in the Automotive Industry
With excellent communication and people skills

Conducts workshop, classroom & on-line training of automobile technology for MMC vehicles to various Sales and After Sales personnel.
Constructs training materials and audio-visual aids, simulators, cut-outs, and jigs to facilitate training.
Conducts test and evaluation for training recipients using occupational standards as far as feasible.
Updates and maintains databank for service specifications and technical information of all MMC vehicles available through MMPC.

Conduct diagnosis on visual, electrical, and mechanical failure of vehicles found during the pre-delivery inspection.
Identify whether the root cause of the defect of the unit is due to product quality or external factor.
Perform necessary repairs, adjustments, or replacement on vehicles found to have defects and ensure to bring the vehicle back to manufacturer's quality standards.
Generate summary reports of all repaired units including the remaining offline units in collaboration with Vehicle Logistics Department.
Conduct audit on third party logistics to ensure that pre-delivery inspections executed according to MMPC standards.
Collaborate with Product Quality Management section to ensure that product quality defects are reported according to (PQR) and recoverable expenses claimed under warranty.

Graduate of Mechanical, Electrical, or Electronics and Communications Engineering
At least 1 year work experience or exposure to automotive service operations
Knowledge of automotive diagnosis and repair
Proficient in Microsoft Office
Knows how to drive light vehicles (M/T and A/T)
With excellent presentation skills.
Knowledge in creative design is a plus.
With exceptional communication and people skills.

For interested applicants, send your CV or Resume to: hrdrecruitment@mmpc.ph with the Job Position you are applying for as the Subject of your email.