Eligibility

Open to all customers of Mitsubishi authorized dealerships.

a. New Customers (July 2025 and onwards customers): The Parts Care+ can be availed at the time of vehicle purchase via Sales Personnel
b. Existing customers (July 2025 and onwards customers): All customers may avail anytime, provided they have a complete PMS history performed at any authorized Mitsubishi dealership.

Package Coverage

1. Inclusions : Standard maintenance parts such as:
a. PMS Parts (Oil, filter changes and drain plug gasket).

• See Section IX of ANNEX A: PMPP Guidelines for the complete set of Parts List
• Parts Discount to be shouldered by MMPC.

b. Labor Discount (20%)  Recommended to be shouldered by Dealer

2. Exclusions:

1. Repair or parts not included in the MMPC prescribe Standard PMS
2. Consumables outside standard PMPs
3. Optional upgrades or added services

Discount Structure

• 1st Year Plan (Standard): Customers receive a 15% discount on parts.
• 2nd Year Plan (Premium) : Customers receive a 20% discount on parts.
• 3rd Year Plan (Elite): Customers receive a 25% discount on parts.

Payment Terms

1. Customers will sign up the Parts Care+ enrollment form and pay the discounted full amount to the Dealer.

• Prices are fixed at the time of purchase, protecting customers from future price increases
• In the event of any future price adjustment, MMPC shall revise the PMS pricing accordingly to ensure that Dealers claim based on the updated rates.
  
  

2. Dealer to receive, process payment and send daily enrollment details and updates via WISE.
3. Parts Care+ Card is available upon payment by customers
4. Weekly enrollment updates will be provided to Accounting for Debit Memo (DM) preparation and processing. (Cut-off: every end of the week)
5. Dealer to receive the Debit Memo (DM) and pay MMPC in full amount including VAT within 3 days.

Note: Dealers are not eligible for reimbursement unless MMPC receives advance payment. To avoid claim processing issues, dealers must promptly settle the amount upon receiving of the Debit Memo (DM).

Validity

1. Parts Care+ validity depends on the availed package - 1yr, 2yrs, or 3yrs.
2. Services are applicable solely within the specified period or mileage limit as defined by each package.
3. Unused services cannot be carried over past the package validity period
4. Customers must follow the recommended maintenance schedule — “whichever comes first”— to maintain PMPP and warranty coverage. Missing a PMS schedule is not allowed and may result in loss of benefits.

Renewal

1. It can be renewed once current plan ends or all services are used up.
2. Renewal Timing: After the last service, during the next visit or anytime in between.

Upgrade

1. Upgrades are allowed any time, subject to verification of service history and PMS compliance.
2. Missed PMS may result in disqualification from renewal or upgrade but will depend on the vehicle’s condition and approval by a certified technician.

Redemption Mechanics

1. Customers must present the Parts Care+ card or registration details at the time of service.
2. Redeemable only at authorized service centers or dealerships.
3. Extensions or refunds are not allowed

Reimbursement Process

1. MMPC will bear the parts discounts and Dealer to bear the labor discounts provided under Parts Care+
2. Dealers must submit reimbursement requests with proof of discount (repair orders) per customer via WISE System
3. Dealer to attached proof of customer enrollment in the Parts Care+
4. MMPC in-charge shall check the validity via WISE System

Cancellation and Transferability

1. Cancellation is not allowed under specific conditions (e.g., change of mind, vehicle sale, total loss).
2. Parts Care+ Discount are attached to the vehicle, non-refundable, non-transferrable to other vehicles. and not convertible to cash under any circumstances
3. Parts Care+ are accepted and applicable for Caravan activities

Customer Responsibilities

1. Follow the recommended service intervals to ensure package validity.
   Customers must notify the dealer in advance to schedule their Parts Care+-covered service.
2. Notify the dealership in case of vehicle ownership transfer or other relevant changes

Dealer Responsibilities

1. Customer inquiries, appointment scheduling, and package updates shall be handled by dealer
2. Customers thru Dealer will receive reminders for upcoming service schedules via SMS or email.
3. Ensure proper communication of Parts Care+ benefits and coverage to customers.
4. Apply the appropriate discounts as outlined in the Parts Care+ plan.
5. Submit reimbursement requests to MMPC for discounts provided.

MMPC Responsibilities

• MMPC will reimburse the parts shouldered by the dealers, based on the submitted proof of discounts.

General Provisions

1. The benefits provided under the Parts Care+ (previously Prepaid Maintenance Parts Package - PMPP), including discounts and services, are strictly non-convertible to cash and cannot be exchanged for other goods or services outside the scope of the program
2. MMPC reserves the right to modify the terms and conditions of the Parts Care+ without prior notice to customers and dealers.
3. Any disputes arising from the Parts Care+ will be resolved in accordance with MMPC's policies.

Disclaimer

MMPC and the dealers will not be held liable for any delays or non-performance due to unforeseen events beyond their control (e.g., natural disasters, pandemics, etc.).